8:30 a.m. – 9:00 a.m.

Ask Joe
Joe Schmider (DSHS)

9:00 a.m. – 10:00 a.m.

San Antonio Fire Department’s Clinical Dispatch Program:
Seeing Is Believing, Now What?
Bryan Norris (San Antonio Fire Department)

The presentation will examine ways that EMS agencies of all different sizes can implement aspects of the San Antonio program.

The Clinical Dispatch Program was developed in an effort to reduce the responses of emergency units to low acuity calls for service. The program allows paramedic dispatchers to assess and utilize an application from the dispatch center to view the scene and the patients’ surroundings to provide care based on video imagery versus just a verbal description. The program has resulted in reduced call volume, safer scenes, improved situational awareness for responders, and economic efficiency.

10:00 a.m. – 10:30 a.m.

Exhibitor Break

10:30 a.m. – 11:30 a.m.

Uvalde Shooting System Response & MCI Best Practices in Texas
Eric Epley (STRAC, Executive Director)

• Review of the regional response.
• MCI whole blood push pack.
• New technology to manage MCI.

11:30 a.m. – 12:15 p.m.

Lunch
Exhibit Hall

12:15 p.m. – 1:15 p.m.

Contracting 101
Allyson Pharr (Acadian Ambulance)

• The $750 million missing comma.
• Rates are not the only form of consideration.
• Assignment of benefits.
• Non-applicable terms.

1:15 p.m. – 2:15 p.m.

Lightning Rounds
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2:15 p.m. – 2:45 p.m.

Exhibitor Break

2:45 p.m. – 3:45 p.m.

Case Study on Collaboration in San Antonio – Part 1
Andrew Estrada (San Antonio Fire Department)
Rey Garza (San Antonio Fire Department)
David Miramontes, MD (UT Health San Antonio)
Eric Epley (STRAC)

• Does your agency need to reduce EMS call volume without adding EMS units?
• How can a Mobile Integrated Health program increase unit availability?
• Can your agency bring in revenue from a relationship with a local Hospice agency?
• Can your relationship with your Local Mental Health Authority reduce call volume?
• Are you interested in Multi-Disciplinary Response Teams?  Do they work?
• Does your agency need a model that can be used to assist with Narcan and Suboxone distribution?
• Are your EMS units and hospitals being run over by homeless? Two models that deal with homeless and mental health.
• Can your Medical Director be more progressive?
• Are there different medical protocols for a Hospice program?
• Can your Medical Director authorize the administration of Suboxone?
• When dealing with community partners, what does radical inclusion look like?
• Are you building trust with your community partners? Can you build closer when starting with the “Why.”
• Is your community “voting” yourselves out of consensus? Is it time for a fundamental cultural shift?

3:45 p.m. – 4:45 p.m.

Case Study on Collaboration in San Antonio – Part 2
Andrew Estrada (San Antonio Fire Department)
Rey Garza (San Antonio Fire Department)
David Miramontes, MD (UT Health San Antonio)
Eric Epley (STRAC)